efficiency, reliability, results
Professional Cleaning Services Customer Satisfaction Monitoring
As part of each contract a Relationship Manager is assigned to you and is your first point of contact. He/she will call you at regular 3 month intervals to monitor our service and to establish any further needs. You can contact your Relationship Manager at any time and request a visit.
We also email each customer every 3 months our cleaning survey to monitor satisfaction per area manager. We collate this information and create complaints in the system should your feedback be not satisfactory.
All complaints created in our system will have a task assigned to the Relationship Manager to contact you with an Action Plan and Preventive Action for the future. They will also check with you if complaints were closed out to your satisfaction and if our Action Plan is satisfactory.
Our SAP system allows us to collate reports which show number of complaints per cause code which in turns allows us to improve our professional cleaning services.
Currently our records show that our customer satisfaction is 92% and we are aiming to achieve 95% by the end of this year by putting our Customers at the heart of our professional cleaning services.