efficiency, reliability, results
Quality System to deliver Quality Cleaning Services
We understand consistent service levels can be achieved by working to reduce contract variations. Employees understand what is expected of them and behave in a way that delivers. All procedures and processes developed under our quality management system allow us to monitor our performance and improve continuously.
We understand that being proactive wins customers’ loyalty and satisfaction therefore we regularly research the market for improvements to improve our service and reduce costs. Our SAP software allows us to follow up on processes and assess the performance in all areas of the business. Each process is linked to employee’s performance and bonus structure.
We allocate area managers to carry out regular site visits to monitor the performance and relationship manager to ensure that all your needs are addressed. We also contact each customer every three months to ensure quality cleaning services are being delivered.
In the event of a breach of service level Zing will raise a non-conformance-report and allocate tasks to personnel responsible. All tasks will have a completion date and a closure task. Our business context is consistent delivery and we work to achieve three focal points which are: Deliver, Retain and Refer.
These focal points are used by Zing to reinforce the key message of:
- Keep promises and deliver expectations
- Keep your customers happy and retain them
- Exceed your customer’s expectations and generate business referrals
Our training and processes are designed to measure KPI’s and pay bonuses for quality cleaning services.