Service Delivery

Cleaning Service Contract Management

Excellent cleaning combined with outstanding client relationships results in client satisfaction and retention

Assigned to you and contactable whenever you need them, they are responsible for your service delivery

Area Managers look after assigned sites. They work out of hours to train cleaners and monitor performance

Site supervisors (for larger sites) and cleaning staff work daily to deliver your contracted service

We believe listening and responding to customers needs are paramount to service delivery

You can contact your Relationship Manager any time, and he/she will regularly call you for feedback

We email customers every 3 months a Survey, and turn negative feedback into non-conformances in our SAP system

Our system prompts our Relationship Manager to contact you with an Action Plan, and before closing any non-conformances contact you for sign-off

Our SAP system allows us to collate reports which show number of non-conformances per cause code which in turn helps us to improve our service

We believe being open with our Customers and keeping them informed about issues helps to build trust

Our Area Managers tablets have Zing’s App, where Site Visit Reports are completed and much else

Our Customers can access the App to view Reports, see Area Manager visit dates, how they rated the cleaning, issues raised and when corrected

Zing has developed a mobile phone based T&A app which integrates with our SAP systems

We verify attendance, report by site and employee, message Area Manager if staff fail to log-out (H&S when lone working) and much else

Zing’s service delivery is underpinned by a range of policies, certificates and accreditations. Request documents to take a look: